Local focus
Content and upload instructions are oriented around Ohio consumer bankruptcy preparation, including common record requests for wage earners, joint households, homeowners, and self-employed clients.
Office & Portal Support
Pick up the phone. We answer.
For urgent timing — garnishment, foreclosure, repossession, hearing dates — call. For documents, the secure portal. For everything else, email is fine.
Ohio
(419) 740-5935
Michigan
(734) 887-6881
Email
info@counselor.pro
Office
901 Washington Street, Toledo, OH 43604
Hours
Mon–Thu · 9 a.m. – 4 p.m. · Fri · 9 a.m. – noon (Eastern)
Fax
(419) 458-2596
Pay online
Pay your invoice via LawPay →
01
When to contact first
Use the office line — not the portal — when one of these is true.
The portal is for documents. The phone is for everything that needs an answer faster than that.
- You have a sale date, garnishment, repossession, court date, or shutoff deadline.
- You can't locate your Submission ID.
- You need to explain a missing document or a delayed records request.
- A spouse, a business, or a recent transfer changes what should be uploaded — and you're not sure how.
- You uploaded but want to confirm what we received.
02
Before You Reach Out
What helps the office triage an urgent situation.
If the matter involves timing pressure, the most useful first message is short, specific, and tied to the submission already in the system.
- Say whether the issue is a garnishment, foreclosure notice, repossession, lawsuit, shutoff, or other deadline-driven problem.
- Include the due date, hearing date, sale date, or other hard deadline if one exists.
- Reference the Submission ID if you already used the portal.
- State what key document is still missing and who is supposed to provide it.
- Call the office if the deadline is close enough that email alone may not be enough.
03
What To Include
The details that help the office respond faster.
Short, organized messages are easier to route and answer. If you already uploaded, always include the name used on the submission and the Submission ID.
- Your full name and the name of any spouse connected to the matter.
- Best callback number and email address.
- Any deadline tied to garnishment, foreclosure, repossession, or court dates.
- The Submission ID if you have already used the upload portal.
- A short explanation of what is missing, what was uploaded, or what question still needs to be answered.
04
Service Area
Support for bankruptcy clients in Toledo and surrounding communities.
The site language is written for consumers in Northwest Ohio who need a practical document checklist and a secure way to provide records before or during representation.
Stuck on what to do first?
Call. Or email. Or upload what you already have. None of the three are wrong — but call is best when something is on a clock.